Shipping & Returns

Domestic Shipping

1. Shipping Methods and Times:

We offer a range of shipping options to meet your needs, including standard, expedited, and overnight shipping.

Orders are usually processed and shipped within 1-2 business days.

2. Shipping Costs:

Shipping costs are calculated at checkout based on the weight of your order and the delivery method chosen. Free shipping is available for orders over.

3. Tracking Your Order:

You will receive a confirmation email with a tracking number once your order is shipped. You can track your order through our website or the carrier’s website.

4. Delivery Issues:

If there are any issues with your delivery, such as delays or lost packages, please get in touch with our customer service team at support@aplustre.com for assistance.

International Shipping

1. Shipping Methods and Times:

We ship to many countries worldwide. International delivery times vary depending on the destination but typically range from 7 to 21 business days.

Please note that customs processing times can vary, impacting delivery times.

 2. Shipping Costs:

International shipping costs are calculated at checkout based on your order’s weight and the chosen delivery method. Free shipping promotions typically do not apply to international orders unless specified.

 3. Customs and Duties:

International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.

4. Tracking Your Order:

You will receive a confirmation email with a tracking number once your order is shipped. You can track your order through our website or the carrier’s website.

Return Policy
Returns

 1. Eligibility: We accept returns for most items within 30 days of the purchase date, provided they are in their original condition, unworn, and with all original tags and packaging intact. Custom or personalized and final sale items are only eligible for return if they arrive damaged or defective.

2. Return Process: To initiate a return, please contact our customer service team at support@aplustre.com with your order number and the reason for the return.

Once your return is approved, you will receive detailed instructions on how to send your item back to us. Please ensure the item is securely packaged to avoid damage during shipping.

Return shipping costs are the customer’s responsibility unless the item is defective or we make an error.

3. Refunds: Once we receive and inspect your returned item, we will process your refund. It may take 7-10 business days for the refund to reflect in your original payment method.

 Shipping charges are non-refundable.

Exchanges

Process: If you would like to exchange an item, please contact our customer service team at support@aplustre.com with your order number and the details of the item you wish to exchange.

We will provide instructions on returning the original item and placing a new order for the replacement item.

Shipping costs for exchanges are the customer’s responsibility unless the item is defective or we have made an error.

Damaged or Defective Items

1.Reporting Issues:

If you receive a damaged or defective item, please get in touch with our customer service team at support@aplustre.com within 48 hours of receiving your order. Provide your order number and photos of the damaged or defective item.

2. Resolution:

We will work with you to resolve the issue promptly, which may include sending a replacement item or issuing a refund, depending on the situation.

Contact Us

If you have any questions or need assistance with your order, returns, or exchanges, please get in touch with our customer service team:

Email : support@aplustre.com

Thank you for shopping at aplustre.com. We are committed to providing you with the best service and high-quality products.